Students Helpline No. : 852-7989-362

BPO-Call Center Training

The BPO/Call center industry in India is gaining momentum and promises to add millions of jobs in India where productive employment is scarce. There are many opportunities for well trained, English speaking candidates in BPO/Call center companies. Since BPO firms receive lot of delegated works from all over the world, candidates will get opportunities to grow to international standards.

Are you aspiring to work in a  BPO/Call Center but do not know what it entails?

Are you currently in a BPO/Call Center and wish to move up the ladder?

If you’ve been wondering how you can pick up the required skills, then this  BPO/Call Center training is for you.  

In this Training , you will get the knowledge and insights about the BPO industry and its functionality and also the pre-requisites an agent need to possess that can help you to excel and make a career in the industry. A complete Training to develop English communication skills for anyone who wants to enter the international BPO/call center industry. In order to speak with customers across the globe, and answer queries satisfactorily. Call center agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly. This module provides an easy-to-follow, step – by – step programmed in building English-speaking skills, Accent, personality and Interview skills.

Call Center Training Program :

Soft Skills :

  • Communication skills- Elimination of Grammatical errors
  • Telephonic skills – Outbound / Inbound / Marketing skills
  • Reading Skills – Focus on wave modulation
  • Listening Skills

Accent :

  • Accent Neutralization – Elimination of Mother Tongue Influence (MTI).
  • Jaw Exercises Pronunciation of Consonants & Vowels.
  • Rules of Intonations.
  • Basics of American & British Accent.

Personality Enhancement :

  • Attitude Management.
  • Killing Nervousness & Building Confidence.
  • Body language & dress code.

Preparation for an Interview :

  • Resume Development
  • Understanding various rounds of Interview
  • Extempore – Improving thought process to speak on any given topic on the spot
  • Group discussion – Improving interacting skills to
  • create a competitive edge over others.
  • Grammar / Aptitude / Listening Test
  • Personal Interview

Public Speaking Course

Public speaking is the process of communicating information to an audience. It is usually done before a large audience, like in school, the workplace and even in our personal lives. The benefits of knowing how to communicate to an audience include sharpening critical thinking and verbal/non-verbal communication skills.

People have always been scared of speaking in public.Even leaders from ancient times have always admitted that when they had to stand up in front of a gathering and speak there is an onslaught of stage fright which manifests itself in many ways. The mind goes blank. At times the speaker perspires.The heart starts beating hard and the legs start trembling. One or more of these symptoms have been faced by most of the renowned public speakers and world leaders at one time or the other.

Why Do We Need to Do It?

  • Do you forget the content while speaking to a large audience ?
  • Do you get nervous dealing with unknown people or your seniors ?
  • Do you feel anxiety before or after going onto the stage ?
  • Do you get scared while holding mic ?
  • Do you lack conviction while talking to people ?
  • Do people call you monotonous presenter ?
  • Do you want to know the real art of storytelling, giving speeches and presentation ?
  • Do you want to be the dynamic, charismatic and amazing personality ?

If you stand for any of the one, you need to be groomed, you need to be trained and you need the right guidance of right kind of trainers who could understand you and dedicatedly guide you in becoming fantastic speaker.We are always busy exploring new ideas so that our students could be benefited and speak confidently, passionately, without any fear or hesitation. our expert teachers to help you to learn the art of public speaking.

Voice Accent Training

Sound Like a Native English Speaker :

You Supposedly have an Indian Accent, an Accent that is normally expected of most Indians. You may have a good knowledge of the English language but does not guarantee a good accent. But what does a good accent mean? It means an accent that is easy on all ears across the globe, an accent that is understood by all in the international community, no matter who the listener is an American, British, Australian or a Canadian or people from any other country. This Accent is called neutral accent.

Even though you know the vocabulary and the endless grammar rules, you still find it difficult to pronounce English words correctly this struggle with language can make communicating with native English speakers a frustrating experience for both you and them.

Improving your English Accent is an easy and enjoyable way to learn and master the most challenging characteristics such as troublesome vowel sounds , difference in stressed and unstressed syllables and words, which make you sound like a native speaker.

This Course develops you to shave off certain excess from your current accent, and develop neutral accent.
Gives you the understanding of the American way of speaking, culture and diversity.

The English Lingua Accent Training is a highly specialized course offered to you by professional voice coaches. Our course offers accent reduction, practice in American phrases and conversation, and learning the rhythm of standard American spoken English.

This course goes beyond merely teaching grammatical structures of the English language. Our focus is on how you sound when you speak and how effectively you communicate with others around the world. We agree that there is nothing wrong with speaking with an accent; however, we are aware that many people would like to improve their English speaking skills by reducing their accent. Our goal is to help you gain more confidence and effectiveness in your English speaking skills by reducing the influence of your mother  tongue.

Voice Accent Training Course Objectives :

  • Identify and replace pronunciation of sounds, words, and phrases that are influenced by native tongue and / or British dialect with the appropriate American pronunciation
  • Learn to speak with the flow and rhythm of American English and use appropriate stress patterns
  • Identify and replace some common grammatical errors that are influenced by the native tongue with the correct English forms
  • Learn the meaning of selected American figures of speech, slang, and idioms

Personality Development Training

What is personality development? Personality development by name means to develop personality of a person. there are many courses that that demand to you to develop your personality.

This Personality Development Training Module is an interactive guide in search of achievement. The most important tool in the quest for success is self-confidence. We need motivation, determination, dedication and perseverance to compete in the race for success. This module cover various topics and situations, to one’s personality development by kindling one’s potential and enhancing it manifold in a non-taxing, self educative and easy to absorb approach enhances presentation skills.

Features of Personality Development Course :

  • Interpersonal Skills Module: guides you on how to carry a positive attitude and how to behave professionally.
  • Spoken English module: guides you on how to speak English fluently.
  • Written English module: guides you on how to write English in emails and business letters, easily.
  • Public Speaking module: guides you on how to speak correctly and confidently in public.

The Personality Development Program  is the first scientifically designed program of its kind.This meticulously designed program uses psychological tools such as the Personal Effectiveness Scale, Loco Inventory, 7-step Approach to Goal Setting and prepares the student to face a panel of unknown experts during the personality assessment phase of any given situation.

We conduct classes for selected candidates such as: individuals, institutions and big corporate houses. We also run personality development workshops for such candidates. Please feel free to contact our representative for conducting session for you and any related information

Visa Interview Training

Visa interview is an important step prior to the final confirmation of student visa approval for most countries including Australia, Canada, Germany, New Zealand, UK and USA. Your interview could speed up or delay your visa processing. Visa processing is based upon interview. Thus, it is necessary to prepare yourself for difficult questions of the visa officer.

The interview is taken by the ambassador or visa officer who may ask you a range of questions mainly to ensure that your application case is genuine and your intentions align with what is being written in the application form. The officer is a trained professional, who could ask multiple unrelated questions, not to annoy you but to know your real interests and objectives. If you are prepared, you can enjoy this process and meeting with someone who opens the door of a new country for you.

A Few Visa Interview Tips :

  • Be courteous, friendly and polite throughout the interview.
  • Be confident during interview. Don’t show nervousness during interview.
  • Give brief and clear answers. If not sure, then you can ask the question again. Be thoughtful in your answers.
  • Be ready for any strange questions and don’t get nervous when you have them. They are meant to test your intentions, skills or IQ.
  • Answers of all questions should be clear and brief. In some cases, rather giving wrong answer ask question again.
  • Prepare yourself for any kind of question as they are there to test your skills.

Who Should Attend?

Any student appearing for a visa interview or a competitive exam where interview is the condition for admission.

Time Management Training

Our Time Management Training Program is designed to help employees significantly improve productivity by learning to manage time more efficiently. Moreover, effective time management is one skill that is critical for all People ( Students & Working Professional).

Everybody has to manage their time to some extent whether it be at home or at work – or both. The sequence in which one performs tasks on an everyday basis has a profound effect on how much they get out of their life. Most people have the capacity to manage their time better, and doing so makes their working more productive and fulfilling.

Time Management Course teaches how one can improve their use of time. This Course begins by examining how delegates currently manage their time, and looks at areas that need improvement.

By applying the skills taught in our Time Management Training you can optimize your efforts to ensure that you concentrate as much of your time and energy as possible on the high payoff tasks. This warrants that you achieve the greatest benefit possible with the limited amount of time available to you.

Time Management Skills:

  1. Task Listing : Create a to-do-list. While creating one you will be able to estimate the time you will need to complete each task.
  2. Task Prioritizing : Review your list and arrange them in the order of priority. This is where Time Management tools like ‘The Urgent-Important’ matrix and Pareto Principle come help.
  3. Task Scheduling : Using the prioritized list you will arrange the task in terms of the actual time when the task will be completed.

Personal Job Interview Training

Most of the schools, colleges and universities conduct interviews with applicants as a part of the admission procedure. We help students who are looking for job or admission in college by guiding them for their interview. We help students to crack their interviews effectively in affable manner. No doubt, final performance is by the student only but we prepare them in such a way that they become confident to crack it in any way.

We conduct individual interviews and group discussion after preparing them for interview and analyze their weaknesses to turn them in their strengths. Students learn effective techniques to groom themselves to face any type of interview.

Personal Job Interview skills. ( Classroom Training)   

The English Lingua presents Personal Interview Training module. Personal Interview conducted by various people (like HR Head, Technical Head etc.) in the organization. It is usually the last round of an interview process but it may be extended to Round 4 and Round 5, depending on the requirement and also for further satisfaction of the organization.

The English Lingua Personal Interview Training Module trains an individual on the following Questioning parameters :

Motivation to join a Company – Question that generally could be asked are:

  • Why do you want to join us?
  • How do you think you fit into this position ?
  • How would you rate this particular job compared to other industries?

Confidence level – Question that generally could be asked are:

  • How do you think you can contribute to this organization?
  • How do you look at your self 3 years, 5 years and 10 years from now?
  • Why don’t you want to study further?

Ability to take decision – Question that generally could be asked are:

  • A customer flares up that no one had bothered to handle his problems despite assurances.
  • How would you handle this situation?
  • A lady customer haggles you for a discount. How would you handle this call ?

Ability to work in a team – Question that generally could be asked are:

  • How would you describe yourself?
  • When do you perform the best-when you are alone or when you have support of people around you?
  • How would you rate your achievements in life?
  • Would you give credit for your achievements to someone in your life?

Customer Orientation – Question that generally could be asked are:

  • How would you handle a customer who hasn’t paid his dues for the last few months?
  • How would you get a customer to commit?

Attitude – Question that generally could be asked are:

  • How do you see your future shaping up in this company?

The one-on-one interview would be the acid test of a candidate’s eligibility and one successfully clearing it surely would make a berth for him in the particular industry. Lastly, you’d also be asked to give at least two good references who would vouch for you.This Module completely prepares you for this acid test, and come out as a winner.

Features of Personal Job Interview :

  • Preparation of an effective resume.
  • Prepare for convincing answers to be selected as a right candidate.
  • Develop interpersonal communication skills
  • Handling the tricky questions with diplomatic answers
  • Personal Practice Session with the candidate with General and Standard questions
  • Detailed feedback on the interview performance through suitable answers.
  • Tips on Communication, Body Language, Presentation Skills and handling tough questions etc.

 Who Should Attend?

Any student appearing for a visa interview or a competitive exam where interview is the condition for admission.

Group Discussions Training

Group discussions form the primary stage of contact between the interviewers and interviewees. These interactions separate the cream group and make them eligible for further rounds of tests so as to be chosen in an accurate career position.

What is a Group Discussions (GD)?

A GD is a methodology used by an organization to gauge whether the candidate has certain personality traits and/or skills that it desires in its members. In this methodology, the group of candidates is given a topic or a situation, given a few minutes to think about the same, and then asked to discuss among themselves for 15 – 20 Minutes and place their opinion on the topic.

Group Discussion Test is the most important and most popular technique of personality testing.It is used for selecting candidates for MBA, SSB, Airlines, Bank officers, Research scholars, Call Centre etc.It enables the examiner to assess candidate’s leadership ability, intellectual level, communication ability, socialisation skill and an ability to motivate and influence others. The most important aspect of Group Discussion is its practical approach for analysing the inner orientations of the candidates.The enhanced leadership ability of the candidate has to be in conyext of abilities and responses of other individuals of the group.

Some of personality traits the GD is trying to gauge may include:

  • Ability to work in a team
  • Communication Skills
  • Reasoning ability
  • Leadership skills
  • Initiative
  • Assertiveness
  • Flexibility & Creativity
  • Ability to think on ones feet

Group Discussions (GD) can be Topic based or Case based :

  • Factual topic
  • Controversial topics
  • Abstract topics

Business English Training

Does the other person understands what you want to say? 

This Business English course is for anyone who wants to compete successfully in today’s global workplace. The goal of the program is to introduce students to business language in English. You will learn business-related vocabulary and improve your speaking, listening and writing skills for use in any business. You will be prepared to communicate in English in a cross-cultural professional environment.

Our highly qualified teachers ensure that you develop skills that are required in meetings, e-mail and report writing, in negotiations and on the telephone.

Benefits of our Professional English course :

  • Essential for success in today’s global economy
  • Focus on professional skills such as participating in meetings, writing emails and reports, building professional relationships and giving presentations
  • Improve all four English skills within a professional context: speaking, writing, reading and listening
  • Manage a real-life project with your classmates organising an event, which will be held at the end of the course
  • Study a range of language associated with a variety of business topics.
  • Practise target vocabulary through role plays and discussion of case studies.
  • Have the opportunity to work with other students who are focused on improving their proficiency in Business English.
  • Study real cases taken from current news stories, business papers and journals.

IELTS Training

IELTS, the International English Language Testing System, is designed to assess the language ability of candidate who need to study or work where English is used as the language of communication. It covers the four language skills – listening, reading, writing and speaking. IELTS is recognised by universities and employers in many countries, including Australia, Canada, New Zealand, the UK and the USA.

The International English Language Testing System (IELTS) is an internationally owned and globally recognised direct English language assessment of the highest quality and integrity readily available throughout the world.

Why do IELTS Course @ The English Lingua :

  • There are certain reasons why students like to take IELTS training at English Lingua.
  • we have been ranked best IELTS institute in Delhi based on student reviews.
  • Comfortable Batch timings-early morning and late evening batches.
  • Highly experienced and qualified faculty.
  • Huge stock of study material available.
  • Well maintained Audio and video infrastructure.
  • Exam oriented Training and Exam strategies
  • Shortcut Reasoning Method to trace out Reading answers.
  • Tips in Listening Skills
  • Professional self introduction steps
  • Frequently asked speaking Topics and questions by Examiners
  • IELTS key connectors both for Writing &Speaking
  • Regular mock tests.
  • Pocket friendly fee.

IELTS is the world’s most accepted English language testing system. Over half of a million people take IELTS each year. There are more than 400 test centres that administer IELTS in over 100 countries around the world. Today it is one of the most accepted international exams for academic qualification.

There are two formats of IELTS to choose from depending on your needs.

  1. Academic Training
  2. General Training

Academic Training : You should take the Academic Training modules if you are planning to apply to an international university where English is the spoken language.

General Training: The General Training modules are more suitable if you want to work, live or study at a secondary institution in an English-speaking country.

Note : All candidates take the same Listening and Speaking tests.

TIME DURATION OF TEST :

IELTS test takes 2 hours 45 minutes for four modules.

  • Listening-3o minutes
  • Reading-60 minutes
  • Writing- 60 minutes
  • Speaking- 11-14 minutes

OUR METHODOLOGY :

LISTENING : The institute provides you a fresh paper on everyday basis. Not only the students are made to solve these papers but our senior and mature faculty discuss these papers in detail. Besides, regular doubt clearing sessions are held to make the student understand all the incorrect attempts on the very same day. In addition to all this, scores are monitored on daily basis to gauge the students’ progress. Our classroom training program provides tips and strategies to improve scores on daily basis . The classrooms are equipped with latest audio-visual aids to provide the students with the crystal clear sound. After attending the class, the students have an option of re-attempting the papers in our latest Hi-tech listening lab also.

READING : Everyday , the students are made to attempt a new paper. After the attempt , the paper is discussed in detail by our senior and experienced faculty. Doubt clearing sessions are held the very same day . The students are provided with special tips and strategies to minimize their mistakes in the exam. Special focus is laid on individual attention to every student as we believe that every student has his/her own level of understanding. We emphasis to make the classroom teaching interesting for the students as in this way , they tend to grasp more.

WRITING : New topics are given to the students on daily basis. High quality material is provided to the students which consist of the latest expected topics and their answers. The students can attempt these topics in the class or can carry home to attempt it and submit it for next day discussion and feedback. Special focus is given to speed and time management.

SPEAKING : We prepare the students for 16 number of topics . We assure the students that the topic they’ll get in their actual exam will be out of those we have prepared them for. Individual speaking cabins are an integral part of our infrastructure which help us to have One to one speaking sessions are held on daily basis. Our special methods help the student to imbibe rich speaking skills . As a result, by the time the student sits in the real exam he / she becomes so confident that meeting the exam challenges becomes very easy for him/her.

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